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What is TalkifAI?

TalkifAI is a no-code AI voice agent platform. Without writing a single line of code, you can build AI phone agents that:
  • Receive and handle phone calls
  • Hold natural conversations with customers
  • Fetch data from your systems (CRM, database, etc.)
  • Make automated outbound calls
Think of it as hiring an AI receptionist — available 24/7, never tired, and handling every call perfectly.

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Core Concepts

There are only 4 things you need to understand:

Organization

Your workspace. Everything — agents, phone numbers, team members — lives here.

Agent

Your AI assistant. You define its name, personality, and capabilities.

Voice Session

A single call conversation. Every call is tracked with recording, transcript, and analytics.

Functions

Tools the agent can use during a call — like checking order status or creating a support ticket.

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Organizations

An organization is your TalkifAI workspace. 
You (User)
  └── Organization (e.g., "Acme Corp")
        ├── Agents         (your AI assistants)
        ├── Phone Numbers  (inbound/outbound calling)
        ├── API Keys       (developer access)
        ├── Call Logs      (history of every call)
        └── Team Members   (your colleagues)
Key rules:
  • One user can belong to multiple organizations
  • Data from one organization is never visible to another (full isolation)
  • Every resource is scoped to an organization

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Team Roles

RolePermissions
OwnerFull control — billing, agents, members, settings
AdminInvite members, manage public/commercial agents
MemberUse agents, manage own private agents
When you first sign up, TalkifAI automatically creates a default organization for you.

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Agents

An agent is your configured AI voice assistant. Every agent has these components:
ComponentWhat it definesExample
ArchitectureHow voice is processedPipeline or Realtime
System PromptAgent’s personality and role”You are a support agent for Acme Corp…”
LLMWhich AI model powers the conversationGPT-4o, Gemini 1.5 Pro
Voice (TTS)What the agent sounds likeCartesia, ElevenLabs
STTConverts speech to textDeepgram Nova 2
FunctionsActions the agent can takeCheck order, create ticket
VisibilityWho can access the agentPublic / Private / Commercial

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Agent Visibility

ModeWho can access
PrivateOnly you and org admins
PublicEveryone in your organization
CommercialAvailable on the marketplace — anyone can use it
Start new agents as Private. Test thoroughly, then switch to Public or Commercial.

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Voice Sessions

A voice session is a complete call conversation. Every session automatically goes through this lifecycle: 
📞 Call starts (inbound or outbound)
    │
    ▼
🤖 Agent joins the LiveKit room
    │
    ▼
🗣️ Live conversation loop
   User speaks → STT → LLM → TTS → Agent responds
    │
    ▼
📊 Call ends
   ✓ Recording saved to cloud storage
   ✓ Transcript stored in database
   ✓ Duration calculated (used for billing)
   ✓ Post-call analysis runs (if configured)

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Where to Go Next

Create Your First Agent

Step-by-step guide — your first agent ready in 10 minutes.

Choose an Architecture

Pipeline or Realtime? Clear up the confusion.

Write a System Prompt

Good prompt = good agent. Learn how to write one.

Choose a Voice

The right voice makes your agent sound professional.

Connect a Phone Number

Set up a carrier for real phone calls.

Test Your Agent

How to properly test before going live.