Agent Architectures

Three Architectures — Which One Do You Need?

TalkifAI agents come in three types:

Pipeline = voice agent — assembly line of STT → LLM → TTS Realtime = voice agent — one provider handles audio end-to-end Text = chat-only agent — no audio, REST API + streaming text

Voice vs Text — The Key Rule

Voice agents (Pipeline / Realtime) can do BOTH voice calls AND text chat.Text agents can ONLY do text chat — they cannot handle voice calls.

Pipeline Agent  →  ✅ Voice calls  +  ✅ Text chat (Chat API)
Realtime Agent  →  ✅ Voice calls  +  ✅ Text chat (Chat API)
Text Agent      →  ❌ Voice calls  +  ✅ Text chat (Chat API) only

Capability	Pipeline	Realtime	Text
Inbound phone calls	✅	✅	❌
Outbound calls	✅	✅	❌
Browser voice test	✅	✅	❌
Text Chat API	✅	✅	✅
Website chat widget	✅	✅	✅
Requires STT/TTS setup	✅	❌	❌
Lowest cost	❌	❌	✅

Which to choose? If you need voice calls, pick Pipeline or Realtime. If you only need a website chat widget or text API, pick Text — it’s simpler and cheaper.

Pipeline Architecture

How it works

User speaks  →  [Deepgram]    →  [GPT-4o]    →  [Cartesia]  →  User hears
                (Audio to         (Thinks and    (Converts
                 text)            responds)       to audio)
                  STT               LLM             TTS

Three separate, independently chosen services form a chain. You pick the best provider for each step.

When to choose Pipeline

Mix Providers

Deepgram STT + Gemini LLM + Cartesia TTS — pick the best from each category.

Control Costs

Use a cheaper STT + affordable LLM and keep the same quality at lower cost.

Specific Voice

A particular ElevenLabs voice you love? Only possible with Pipeline.

First Time Building

Pipeline is more forgiving. Better starting point for new users.

Provider Options

STT (Audio → Text)
LLM (The Brain)
TTS (Text → Audio)

Provider	Best For	Accuracy
Deepgram Nova 2 ⭐	Real-time, most languages	Excellent
OpenAI Whisper	High accuracy, non-English	Excellent
AssemblyAI	Accents, noisy environments	Very Good

Start with Deepgram Nova 2 — fastest and most accurate for the majority of use cases.

Model	Speed	Best For	Cost
GPT-4o	Fast	Complex reasoning, nuanced tasks	$$$
GPT-4o-mini ⭐	Very fast	Simple support, high volume	$
Gemini 1.5 Pro	Fast	Long context, multilingual	$$
Gemini 1.5 Flash	Very fast	Quick responses, cost-saving	$
Gemini 2.0 Flash	Ultra fast	Latest Google model	$

GPT-4o-mini handles most customer support use cases perfectly. Only use GPT-4o when the task requires complex reasoning.

Provider	Quality	Latency	Best For
Cartesia Sonic ⭐	Excellent	Very Low	Customer support, general use
OpenAI TTS	Very Good	Low	Natural conversation
ElevenLabs	Best	Medium	Premium, emotional voices

Cartesia Sonic offers the best balance — low latency and natural sound. Start here.

Realtime Architecture

How it works

User speaks ←→ [OpenAI Realtime / Gemini Live] ←→ User hears
               (One provider handles everything —
                no separate STT or TTS pipeline)

A single provider manages the entire audio loop. This is significantly faster and more natural.

When to choose Realtime

Speed is Critical

Sub-300ms response time — the conversation feels completely natural.

Natural Interruptions

Users can interrupt the agent mid-sentence — just like a real conversation.

Already Using OpenAI/Google

If you already have an OpenAI or Google key, Realtime delivers the best value.

Premium Experience

The highest quality conversation — as close to human as current AI allows.

Realtime Providers

Provider	Model	What Makes It Special
OpenAI Realtime	gpt-4o-realtime-preview	Best quality, full function calling support
Gemini Live	gemini-2.0-flash	Google’s latest, competitive pricing

Realtime requires your own API key (OpenAI or Google). TalkifAI platform keys are not supported here. Add your key under Settings → API Keys.

Text Architecture

How it works

User types  →  [LLM]  →  Response text  →  User reads
               (No audio — pure text in, text out)

No STT, no TTS — just a language model responding to text messages. Accessed via the Chat API using REST + Server-Sent Events (SSE streaming).

When to choose Text

Website Chat Widget

Embed a chatbot on any website. No microphone required — users type their messages.

Lowest Cost

No STT or TTS costs. You only pay for LLM tokens — the cheapest option.

Mobile App Chat

Build in-app chat experiences where voice isn’t appropriate (e.g., in a meeting).

API-First Integrations

Integrate AI into your own app, CRM, or support portal via REST API.

Text Agent Providers

Provider	Model	Best For
GPT-4o-mini ⭐	OpenAI	Most use cases — fast and affordable
GPT-4o	OpenAI	Complex reasoning, nuanced responses
Gemini 2.0 Flash	Google	Fast, cost-effective alternative

Text agents support all the same features as voice agents: custom functions, knowledge base, subagents, memory (Graphiti), and post-call analysis — except anything audio-related.

Decision Guide — Which One to Pick?

Do you need voice calls (phone / browser)?
         │
         ├── No → Use Text ✅ (cheapest, simplest)
         │
         └── Yes → Building your first agent?
                      │
                      ├── Yes → Use Pipeline ✅
                      │
                      └── No → How important is latency?
                                   │
                                   ├── Critical (sub-300ms) → Realtime
                                   │
                                   └── Flexible (500–800ms ok) → Pipeline

Side-by-Side Comparison

Feature	🔧 Pipeline	⚡ Realtime
Response time	500–800ms	200–400ms
Provider choice	Any combination	OpenAI or Google only
Voice variety	Any TTS voice available	Provider’s built-in voices
Cost control	Fine-grained per component	Single provider pricing
Function calling	✅ Fully supported	✅ Supported (OpenAI Realtime)
Interruption handling	Good	Excellent
Own API key required	Optional	Required
Recommended for beginners	✅ Yes	Not recommended

Switching Architecture Later

You can change architecture after creation — nothing is locked in:

Open Studio → Agent Settings
Select the new architecture type
Configure the required fields
Save and re-activate

Switching architecture resets your provider configuration. You will need to reconfigure all provider settings for the new architecture.

Getting Started

Building Agents

Voice & Audio

Telephony

Intelligence & Memory

Analytics & Insights

Organization & Settings

Guides

​Three Architectures — Which One Do You Need?

​Voice vs Text — The Key Rule

​Pipeline Architecture

​How it works

​When to choose Pipeline

Mix Providers

Control Costs

Specific Voice

First Time Building

​Provider Options

​Realtime Architecture

​How it works

​When to choose Realtime

Speed is Critical

Natural Interruptions

Already Using OpenAI/Google

Premium Experience

​Realtime Providers

​Text Architecture

​How it works

​When to choose Text

Website Chat Widget

Lowest Cost

Mobile App Chat

API-First Integrations

​Text Agent Providers

​Decision Guide — Which One to Pick?

​Side-by-Side Comparison

​Switching Architecture Later

​Next Steps

Create an Agent

Choose a Voice

Three Architectures — Which One Do You Need?

Voice vs Text — The Key Rule

Pipeline Architecture

How it works

When to choose Pipeline

Provider Options

Realtime Architecture

How it works

When to choose Realtime

Realtime Providers

Text Architecture

How it works

When to choose Text

Text Agent Providers

Decision Guide — Which One to Pick?

Side-by-Side Comparison

Switching Architecture Later

Next Steps