Analytics & Call Logs

Overview

TalkifAI provides two separate analytics pages:

Analytics (/analytics) — Usage metrics, credit tracking, and quota monitoring
Call Logs (/call-logs) — Detailed call records with transcripts, recordings, and post-call analysis

Navigate via Studio → Analytics or Studio → Call Logs to access your metrics.

Analytics Page

URL: /analytics The Analytics page shows high-level usage metrics and credit consumption.

Summary Cards

Four key metrics displayed at the top:

Card	Description	Color
Total Sessions	Total number of voice/chat interactions	Purple gradient
Total Usage Time	Cumulative duration of all sessions	Gray gradient
Tier / Credits	Your plan tier and remaining credits	White
Active Agents	Number of unique agents used	Black gradient

Credit System

TalkifAI uses a credit-based billing system (not minute quotas). Free Tier:

300 credits per month
Resets on the 1st of each month
Shown as progress bar with percentage used

Developer Tier:

Custom credit limit (e.g., 3,000 credits)
Per-user, per-organization
Shown as “X% of Developer quota used”

Credit Consumption:

Voice calls: ~$0.073/minute average
Chat sessions: ~$0.001/message average
Deducted automatically after each session

Credits vs Minutes: The system now uses credits instead of minute quotas. One credit = $1.00 USD.

Check Credit Balance

Via UI:

View remaining credits on Analytics page
Green bar = healthy balance
Red bar = low balance warning

Via API:

GET /api/call-logs/check-usage
Authorization: Bearer YOUR_SESSION_TOKEN

Response:

{
  "canProceed": true,
  "remaining": 250.50,
  "balanceData": {
    "balance": 250.50,
    "gracePeriodLimit": 5.00
  },
  "hasSufficientBalance": true,
  "organizationId": "org_abc123",
  "role": "user"
}

Response Fields:

Field	Type	Description
`canProceed`	boolean	Whether user has sufficient credits
`remaining`	number	Remaining credit balance
`hasSufficientBalance`	boolean	Includes grace period logic
`balanceData`	object	Full balance details
`role`	string	User role (user/developer/owner/admin)

Low Balance Alerts

Automatic Warnings:

< 20% remaining: Dashboard warning appears
< $5.00: Low balance toast notification
$0.00: Cannot initiate new calls (grace period may apply)

Grace Period:

Default: $5.00 grace period
Allows completing ongoing calls even at $0.00
Must add credits to restore positive balance

Call Logs Page

URL: /call-logs The Call Logs page shows detailed records of every voice and chat session.

Summary Cards

Card	Description
Total Calls	Total number of calls
Successful Calls	Calls completed successfully
Success Rate	Percentage of successful calls
Avg Duration	Average call length
Active Agents	Unique agents used

Call Log Fields

Every session is automatically logged with:

Field	Description
Session ID	Unique identifier (click to view details)
Agent	Which agent handled the call
Source Type	Voice, Phone, or Chatbot
Duration	Total call length in seconds
Start Time	When the call began (with timezone)
End Time	When the call ended
Direction	Inbound or outbound
Phone Number	Caller/destination number
Status	Completed, failed, abandoned
Cost	Total cost in credits

Filtering Call Logs

Filter your call logs by:

Filter	Options
Date Range	Custom start/end dates
Agent	Select specific agent
Source Type	Voice / Phone / Chatbot
Status	Completed / Failed / Abandoned
Search	Search by phone number or session ID

Pagination:

Default: 50 calls per page
Options: 25, 50, 100 per page
Shows: “Showing X to Y of Z calls”

Session Detail Panel

Click any call in the list to open the Session Detail Panel.

Panel Tabs

The panel has three tabs:

Tab 1: Transcript

Displays:

Full conversation transcript
Speaker labels (User / Agent)
Timestamps for each segment
Confidence scores (if available)

Features:

Scrollable transcript
Timezone-aware timestamps
Copy to clipboard option

Example:

[00:00] Agent: Hello! How can I help you today?
[00:03] User: I need help with my billing.
[00:05] Agent: Of course. Can you give me your account number?

Accessing Transcripts:

Go to Call Logs page
Click on any call session
Select Transcript tab
View or copy transcript

Tab 2: Recording

Displays:

Audio player for call recording
Playback controls (play, pause, speed)
Download button
Recording metadata (duration, format)

Features:

Variable playback speed (0.5x - 2x)
Download recording as MP3
Waveform visualization

Recording Requirements:

Must be enabled per-agent in Agent Settings → Recording
Ensure compliance with local recording consent laws
Recordings stored securely with access control

Accessing Recordings:

Go to Call Logs page
Click on any call session
Select Recording tab
Play or download recording

Tab 3: Analysis

Displays:

Post-call analysis results (if configured)
QA form responses
Sentiment analysis
Custom metrics

Features:

Structured analysis data
Export analysis results
View by question type

Accessing Analysis:

Go to Call Logs page
Click on any call session
Select Analysis tab
View post-call analysis results

Chat Sessions

For text-based chat sessions (Chat API):

Chat Messages Viewer

Displays:

Full message history
User and assistant messages
Timestamps for each message
Token counts (input/output)

Features:

Scrollable message list
Message-by-message breakdown
Total token count

Chat Session Costs

Pricing:

Per-message billing
Input tokens: ~$0.0001/100 tokens
Output tokens: ~$0.0003/100 tokens

Cost Display:

Total cost shown in session details
Cost per message breakdown
Cumulative session cost

Post-Call Analysis

Configure custom QA forms to automatically analyze calls after they end.

Setting Up Forms

Location: Agent Settings → Post-Call Analysis Steps:

Go to your agent → Settings
Scroll to Post-Call Analysis section
Click Add Field
Configure each field:
- Field Name: Internal identifier
- Label: Display name
- Type: Text / Yes-No / Rating (1-5) / Number
- Required: Yes/No
- Order: Drag to reorder fields

Example Form:

Was the customer's issue resolved? (Yes/No) ✅ Required
Customer sentiment: (Positive / Neutral / Negative) ✅ Required
Follow-up required? (Yes/No)
Notes: (Text)

Analysis Model Selection

Available Models:

GPT-5 Mini (default)
GPT-5 Nano
Gemini 2.5 Flash
Gemini 2.5 Flash Lite

Model Settings:

Select model from dropdown
Different models for different agents
Balance cost vs accuracy

Viewing Results

Per-Call Results:

Go to Call Logs
Click on a call session
Select Analysis tab
View completed form responses

Aggregate Results:

Export all analysis data
Filter by date range
Analyze trends over time

Via API:

GET /api/post-call-analysis/room/{roomName}
Authorization: Bearer YOUR_SESSION_TOKEN

Response:

{
  "success": true,
  "analysis": {
    "roomName": "agent_xyz_1705320000_user123",
    "agentId": "agent_xyz",
    "agentName": "Customer Support Bot",
    "analysisData": {
      "issueResolved": true,
      "sentiment": "positive",
      "followUpRequired": false,
      "notes": "Customer satisfied with resolution"
    },
    "createdAt": "2024-01-15T10:35:00Z"
  }
}

Export Data

Export Call Logs

Location: Call Logs → Export Logs button Format: CSV file Includes:

All call log fields
Filtered by current filters
Date range selection
Transcript option (if enabled)
Post-call analysis option (if enabled)

Steps:

Apply desired filters
Click Export Logs button
Select export options
Download CSV file

Export Transcripts

Location: Session Detail Panel → Transcript tab Format: Text file or JSON Includes:

Full conversation transcript
Speaker labels
Timestamps
Confidence scores

Usage Monitoring

Real-Time Updates

Auto-Refresh:

Analytics page updates every 30 seconds
Call Logs page updates every 30 seconds
Manual refresh button available

Cross-Tab Sync:

Changes sync across browser tabs
Uses CustomEvent for communication
No manual refresh needed

Cost Tracking

Per-Session Costs:

Voice calls: Duration-based pricing
Chat sessions: Message-based pricing
Real-time cost calculation

Cost Breakdown:

Base cost (infrastructure)
LLM cost (AI processing)
STT cost (speech-to-text, voice only)
TTS cost (text-to-speech, voice only)

View Costs:

Session detail panel → Cost section
Call Logs → Cost column
Analytics → Total usage card

Troubleshooting

Transcript not available

Problem: No transcript shown for a call.Check:

Was transcription enabled on the agent?
Did the call complete successfully?
Is the session type “chat” (uses ChatMessages instead)?

Fix: Enable transcription in agent settings for future calls.

Recording not playing

Problem: Recording player shows error.Check:

Was recording enabled on the agent?
Is the recording file still available?
Try downloading and playing locally

Fix: Contact support if recording is missing.

Post-call analysis not showing

Problem: Analysis tab is empty.Check:

Is post-call analysis configured for this agent?
Has analysis completed processing? (takes 10-30 seconds)
Check agent’s analysis model selection

Fix: Configure post-call analysis in agent settings.

Low balance warning

Problem: Red balance warning appears.Solution:

Add credits via Billing → Add Credits
Review usage in Analytics page
Set up auto-recharge (coming soon)

Export fails or times out

Problem: Export button doesn’t work.Solution:

Reduce date range (export less data)
Apply filters to reduce result set
Try again in a few moments

Billing & Credits — Manage your credit balance
Telephony — Configure phone numbers
Post-Call Analysis — Analyze call transcripts
Chat API — Text-based chat sessions

Getting Started

Building Agents

Voice & Audio

Telephony

Intelligence & Memory

Analytics & Insights

Organization & Settings

Guides

Analytics & Call Logs

Overview

Analytics Page

Summary Cards

Credit System

Check Credit Balance

Low Balance Alerts

Call Logs Page

Summary Cards

Call Log Fields

Filtering Call Logs

Session Detail Panel

Panel Tabs

Tab 1: Transcript

Tab 2: Recording

Tab 3: Analysis

Chat Sessions

Chat Messages Viewer

Chat Session Costs

Post-Call Analysis

Setting Up Forms

Analysis Model Selection

Viewing Results

Export Data

Export Call Logs

Export Transcripts

Usage Monitoring

Real-Time Updates

Cost Tracking

Troubleshooting

Getting Started

Building Agents

Voice & Audio

Telephony

Intelligence & Memory

Analytics & Insights

Organization & Settings

Guides

​Overview

​Analytics Page

​Summary Cards

​Credit System

​Check Credit Balance

​Low Balance Alerts

​Call Logs Page

​Summary Cards

​Call Log Fields

​Filtering Call Logs

​Session Detail Panel

​Panel Tabs

​Tab 1: Transcript

​Tab 2: Recording

​Tab 3: Analysis

​Chat Sessions

​Chat Messages Viewer

​Chat Session Costs

​Post-Call Analysis

​Setting Up Forms

​Analysis Model Selection

​Viewing Results

​Export Data

​Export Call Logs

​Export Transcripts

​Usage Monitoring

​Real-Time Updates

​Cost Tracking

​Troubleshooting

​Related Documentation

Overview

Analytics Page

Summary Cards

Credit System

Check Credit Balance

Low Balance Alerts

Call Logs Page

Summary Cards

Call Log Fields

Filtering Call Logs

Session Detail Panel

Panel Tabs

Tab 1: Transcript

Tab 2: Recording

Tab 3: Analysis

Chat Sessions

Chat Messages Viewer

Chat Session Costs

Post-Call Analysis

Setting Up Forms

Analysis Model Selection

Viewing Results

Export Data

Export Call Logs

Export Transcripts

Usage Monitoring

Real-Time Updates

Cost Tracking

Troubleshooting

Related Documentation